regus retainer refund

Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Submit a complaint and get your issue resolved. Customer service is simply poor. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Receptionist only can communicate by email, even for the most important things for your business. For clarity, you were also charged a retainer top up. Change Management Certification Training in Fort Myers, FL but when u need support / CS to talk and solve ur problems its literally non existant. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. This complaint was posted by a verified customer. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I asked a receptionist to help my issue to the Regus help desk. This course is a must for every manager who aspires to be a leader and a success in his or her career. We will then confirm your payment date and amount. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. With whom I spoke until now? Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Repeated attempts to contact Customer Service have been blown off or ignored completely. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Because Regus prefers to hold that retainer as leverage over you. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. (Sandra, I used the portal at first, however, your system made an error.) same goes with debt collector from malaysia that emailed me abt 3 months ago. Interested in a new product or service? Anyone can write a Trustpilot review. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Stay away!! I was using virtual office space. I couldnt see your email address or Regus account reference in your message. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Find out how we combat fake reviews. You will regret signing with Regus. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Professional rooms for your next training session, interview, or pitch, wherever you need it. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB He hung up my phone rather than transferring my call to them. Kind regards, Lorraine BruleGlobal Customer Service at Regus. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Signed up for a membership because I needed a private office for a few days. Paid for parking online and have now received parking ticket from private company. Absolutely unacceptable behavior. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. And whatever the future brings, were able to handle that too. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. ive been trying to get my money back ever since. If it has been longer than 30 days, please get in touch so we can investigate further. I look forward to receiving more information from you. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. The additional increase in your monthly fee is due to the annual indexation. The retainer fee doesn't guarantee a successful outcome. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. S. Where's gone them? It is IMPOSSIBLE to get them to stop charging. Eventbrite page will show up only the start dates of all training sessions. Not only that, it's hard to get hold of their accounting department. I would love the opportunity to help further but havent been able to identify your account. Were clear about this from day one. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Overpriced, more than 10k THB additional service charge for only moving sofas into the room. I couldnt see your email address or Regus account reference in your message. Stay away!! * All prices shown are valid at the time of inquiry, based on 24-month contracts. Such a transfer may require entry into a new agreement. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. DO NOT give them your payment info, DO NOT sign with them. Here is my summary to strive for a refund of the retainer. I am a small business and cannot afford any of this. ive been trying to get my money back ever since. This will ensure the agreement ends at the current final date and will not renew further. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. think about how low this company is. As you did not process this correctly, the agreement continued an additional month. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We pay those as well. The complaint has been investigated and resolved to the customers satisfaction. If it has been longer than 30 days, please get in touch so we can investigate further. October 19 I would love the opportunity to help further but havent been able to identify your account. think about how low this company is. They charge your card for amounts more than stipulated on invoices! Customer Reviews are not used in the calculation of BBB Rating. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. After investigating we noticed that your online request was missing. Its a healthier, greener, flexible, and more cost-effective way to do business. Regus Online Account This will surely increase the credibility of your complaint. We did not put a "2000 dollars bill in front of you". Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Transparency is very important to us, and all services can be opted in/out through your online account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Manage your Regus account in one place and make bookings on the move. This is a complete con, and scam through and through. Thank you, Lorraine Brule Global Customer Service at Regus. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Regus does not communicate with customers via telephone. It made me crazy and I asked him to talk with Myesha or Dom. I will be taking legal action if this is not returned within 28 days (31/03/2023). However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I look forward to receiving more information from you. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Theyre a great place to connect with colleagues, clients and other like-minded businesses. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? The vital skills students learn will be immediately applicable to their careers. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Thank you! This review was chosen algorithmically as the most valued customer feedback. Transparency is very important to us, and all services can be opted in/out through your online account. I would like to help you further in this matter but haven't been able to identify your account. Manage all of your workspace and business needs. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. this is absolutely gross and scam. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Our team members have always been in touch with you and worked with you to rectify this matter. It's an automated process. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 They are scammers, and incredibly dishonest. BBB Business Profiles are subject to change at any time. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Find event and ticket information. BBB reports on known marketplace practices. Their billing is confusing, they billing customers one month ahead. Best, Lorraine Brule Global Customer Service at Regus. Your satisfaction is very important. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Here are 8 tips for writing great reviews. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot This review was chosen algorithmically as the most valued customer feedback. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Requesting your refund is easy. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They charge an excessive retainer fee. This is really bad customer service. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Work wherever you need to with flexible access to our global network of workspaces. Our coworking spaces are designed with collaboration in mind. We find it very unfair that for this reason you post a very visible, insulting and untrue review. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience.

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