marta mobility customer service

404-848-5000 . Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). . MARTA Mobility. MARTA is smarta! Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Also please be advised that this card must be surrendered upon request by a MARTA official. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customers with inoperative wheelchairs cannot be transported. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. MARTA Customer Experience. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Travel Companions are subject to the regular MARTA Mobility fare. Mobility Fares pageto learn more about paying for MARTA Mobility. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). The CCR will make every effort to accommodate requested pick-up or drop-off times. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Contact - MARTA GUIDE 2424 Piedmont Road, NE Five Points Lost and Found Office is temporarily closed. MARTA Mobility Breeze Cards are not transferable. 404-848-5000 . Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. 6. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Requests to suspend subscription service until further notice will not be accepted. . Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. This service is designed for customers who can use the fixed route system if an accessible route is available to them. MARTA Police (Non-Emergency) 404-848-4900. Accessible Services - MARTA Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. The operator will not carry packages through the door. The goal: make life simpler for all our employees. The fax number for Mobility Eligibility is 404-848-6900. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. . If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. MARTA Mobility does not access residential driveways. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Customers must make all changes prior to the date of travel. The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. 2424 Piedmont Road, NE Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Riders' Advisory Council; . Mobility Fares - MARTA It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. card with a picture each time they board a Mobility Bus. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Customers must be ready to depart at their assigned Ready Time. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Please be advised Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. MARTA Mobility Guide - services.itsmarta.com Wheelchair brakes must always be locked while on the lift. Customers may also cancel via the MARTA website @ MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. 2424 Piedmont Road, NE Accessible Services - MARTA 1. If service is to be suspended, the reasons will be provided. Day and time of experience The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. MARTA Customers may travel with one companion. MARTA Mobility Guide - m.itsmarta.com The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Mobility Fares. How much does a Reduced Fare Breeze Card cost? To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Card or the customer must pay cash. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). MARTA Mobility service is curb-to-curb. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. It is the operators responsibility to ensure that mobility aids are safely secured. However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA Mobility | Atlanta, GA | GatherMS Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. view details. The application allows for the following online: Employees can view and update personal information, submit . The assigned Mobility bus is scheduled to arrive during this time. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Visit our MARTA Mobility page to see the qualifications for this service. Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA (Forsyth Street side of the station) The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. MARTA Mobility. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA - Metropolitan Atlanta Rapid Transit Authority The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. The position pays very well also. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Rail stations have both elevators and escalators. A MARTA Mobility Service Agent will explain the service and/or mail an application. When does my Reduced Fare Breeze Card expire? MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Indicate the type of mobility aid used, and if the lift is required. Door-to-Door service is available to customers who require such assistance. The application has two (2) parts (A & B) and is the first phase of the process. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5826. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Mobility Operators do not provide services that exceed door-to-door assistance. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA Police (Emergency) 404-848-4911. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority Vehicle number and operators name, if applicable MARTA Customer Experience. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Click this link[ However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Untapped Breeze cards will lose value if not activated within this time period. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. (Across from Lindbergh Center station) Customer Service. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Solicitation or selling goods or services without the express permission is prohibited. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. 30 Alabama Street, SW 404-848-5826. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Learn more. 5. MARTA Mobility Operators are expected to obey the same rules as our customers. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. At a Breeze Vending Machine in any MARTA rail station. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc.

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