kay jewelers customer service

I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. I had it insured and it appraised almost 30% more than what he paid for it!! Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. I would highly recommend kay.com for your jewelry purchase. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. VC01 (fr) As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Score 2.3. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. The eligible items for the discount range a lot. I still had the Diamond, so that was to remount & fix the prong. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. they accept all major credit cards, PayPal, and Apple Pay. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Can I have someone other than me pick up my order? It was 25% off. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Thank you Connie so much. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Just trade it in for a upgrade. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Top of the Page, What is Kay Jewelers return and refund policy? Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Frequently Asked Questions - Kay Kay Corporate Office Headquarters HQ Click Here to learn how to determine your ring size. This complaint was posted by a verified customer. Top of the Page, What is your policy regarding the gold supply chain? 2023 ForLocations.com All rights reserved. *This includes the labor and materials necessary to set the replacement diamond or gemstone. Click here to get notifications about new complaints of Kay Jewelers. Both share the same physical, chemical and visual properties. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Unsubscribe easily. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Guess what - NO REFUND! Repair by an Expert. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Contact Us - Kay Jewelers 7 days later was told it WASN'T issued and will be in my account in 7 days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Top of the Page, Can I return a special ordered item? "Kay jewelers online service is hot garbage, worst trash ever. For payments and other help, contact Kay credit card customer support at 855-506-2499. Both gifts from my husband were purchased at this store and I had the receipt. Solitaire engagement rings are the perfect representation of your love and commitment. Also to let employees know they should not ask personal questions like their social. MORE+, You are offered a chance to save up to 10% OFF. This is the 2nd employee they have let go that was a wonderful representative. You can find contact details for Kay Jewelers above. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Saturday: 9 AM 10 PM ET. Thank you to the entire staff of the store for exemplary customer service. I feel very misled and ripped off ! When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Overview. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. I would also like the diamond replaced based on the diamond guarantee that you offer. This company was holding a sale on their rings. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. KAY Outlet offers engraving on select merchandise. We let the people know we were just taking a look around, we were not looking for anything specific. It looked like they played soccer with the ring. The package was never opened by anyone and came back only a couple days after being shipped. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. As a long time customer, I feel like I have been rob. I ordered two pairs of earrings online. Do all rings come in the same size or are there different sizes available? Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Desired outcome: Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Kay Jewelers Customer Satisfaction Survey Sweeps This is the worst company to order Jewelry through. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. I am currently a very dissatisfied customer. January 25, 2023 by Ana Stanar. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Voyez comment nous le faisons et nous pouvons galement vous aider. The ring came in perfect condition, no scratches or anything. Email Kay Jewelers | Tips & Talking Points - GetHuman Do not buy from them. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It's time to enjoy your shopping with such a big sale. www.survey.kay.com Kay Jewelers Guest Satisfaction Survey I contacted customer service and they do not have the ability to push the transaction out or expedite. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Or exchanged within 30 days at any Kay Jewelers. Your order will be kept at the store for 30 days. 2. If you select a size other than the standard ring size shown, service may be required to adjust it. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. He decided he was gonna get it appraised and wanted to wear it because it was so special. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Learn More. MORE+, Buy now! Above all, provide memorable customer service to clients and workers according to our top-notch service standards. How will I know when my order is ready for pick up at my KAY Jewelers store? To my surprise she worked it out so that I got a beautiful NEW RING. The Extended Service . Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. 2023 HotDeals.com, All rights reserved. Average Customer Rating. Useful. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 PAY RATE: 620,000 - 840,000 HUF/monthly. When will my credit card be charged for my in-store pick up? AffirmLearn More Kay Jewelers competes in Retail industry. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Salary wasn't the greatest. I love my Leo diamonds. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. What are you looking for? KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails They are the WORST company to deal with for a refund. KAY at Your Service. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Compare Coupons patiently and you may be able to get a 10% OFF. I paid to have it fixed once and waited, so i think thats fair. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. ForLocations, The World's Best For Customer Service Info. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) } If I want to mail a payment , what address should I send it to? Unsubscribe at any time. December 2021 my husband purchase 3 tennis bracelets for Christmas. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Top of the Page, What is your policy regarding conflict diamonds? I was told they couldn't resize them, which seemed odd for a 'jewelers'. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. I wear the chain everyday and wash in it. Even though it didn't ship yet I was told they cannot change the city state and zip code. Have a 4k ring that was defective. Certain metals such as tungsten and titanium cannot be sized. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Save up to 10% OFF on KAY Jewelers items. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Submit a complaint and get your issue resolved. Kay Jewelers Customer Service Phone Number & Hours - ForLocations The latest complaint engagement ring was resolved on Aug 18, 2014. Let me trade up without spending $450 first. Need Assistance? Contact our Customer Care Team Today. | Kay I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Customer Service: 1-800-229-0364. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and Here, KAY Jewelers is offering you $25 OFF on all their products. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Top of the Page, When will my credit card be charged for my in-store pick up? Repair paid for and diamond replaced. What is Kay Jewelers return and refund policy? (Trade-ins are not accepted at kay.com.) Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. That didnt help me at all. color. (Engraving is not available on Kayoutlet.com.). Extended service plan: That was not going to fly. Corporate Phone Number: 1-800-877-8169. The price I paid in 2003. It was a great relief to have it arrive so soon. In addition, all necessary repairs must be completed by our representatives.

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