All Access Digital offer for just 99 cents! All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. What does it mean to pick up my value and why do I have to wait to do it? My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Please allow ample time in your schedule to check in required luggage. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. If one does not use the Clipper card for six months, it can be frozen. What should I do if my card is lost or stolen? Privacy Policy. Outdoor Activities, Tours, Boat Tours & Water Sports, More. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. The programgives qualifying adult riders a 20% discount on BART trips. An email notification will be sent out 7 days prior to travel as a reminder for check-in. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Clipper says it does not take funds away, even if the card goes unused for years. A single beep and a green light means you paid for your ride. Try tagging your card again. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Check out our sample Victoria Clipper V gift shop menu. However, there are 3 Clipper vendors at SFO. While Clipper is used to pay for BART, it is not a BART product. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. We do not accept cash, checks or debit cards requiring a PIN. County Connection. Get Morning Report and other email newsletters. Email: FanAssist@Clippers.com. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Learn more on our luggage policy. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . How do I pick up the value on my clipper card? : AskSF - reddit Key Clipper information translated to Chinese. You can also order value at the same time. If you do not hear any beeps or see any lights, your card may be defective or damaged. See the Google Pay How-To page for more details. On a successful tag, lights and a "Travel OK" screen will appear on the machine. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. It still says my trip is in progress, any way to cancel this? Thats why we say to allow a few extra days if you are picking up your value on a bus. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. After we collect payment, we will send you an email confirming this. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Once you do that, it will show up in your account. Log in to your account with the email address we have on file and provide an updated email address. See full menu. Your card should arrive within 5 to 10 days. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Select machines accept credit and debit cards. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. All rights reserved. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Within each class, there are upgrade sections as well. BART is primarily selling paper tickets from the vending machines. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Clipper account access including checkingyour balance can be found on the Clipper website. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. You will select your seats when making your booking. We will automatically send a declined payment notice to the email address in your Clipper account. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Key Clipper information translated to Spanish. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Clipper | Alameda-Contra Costa Transit District If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Phone: (213)-204-2900. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. See the, To add a card to your Android phone, open Google Pay and click the + sign. Youth/Senior Cards. There are three seating classes on the Victoria Clipper ferry. The correct fare will be automatically deducted. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. No. EMAIL US. Open the Clipper app and select the card you want to set up for Auto-Reload. This means we couldnt process your payment for automatic reloading. 877.878.8883. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. You can order a card and value online but note we can only mail cards to domestic addresses. 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For guests traveling internationally, please review our ID and Requirements carefully before booking travel. U.S. Immigration . Some purchasing limits applyas outlined on our sales page. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. I set up Auto-Reload, but its not showing up in my online account. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Go Pass on Clipper Program | Caltrain BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. You will still need to use your plastic Clipper card for this. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Only registered Clipper cards are eligible for refunds. 2020, Metropolitan Transportation Commission. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. The correct fare will be automatically deducted and tickets with remaining value will be returned. The terminal is located on Alaskan Way at Pier 69. Yes. Once you set up Auto-Reload, we need to confirm your payment method is valid. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. How can I set up my card to automatically reload? Clipper cards pending pass? : r/Bart - reddit.com ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. If your card is registered, contact us so we can block your card from further use. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. This page includes balance protection, online accounts, and card cancellation. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Select Clipper card and follow the instructions to add a card and load value. Log in to your Cilpper account with the email address we have on file and provide an updated email address. I'd like to plan my visit to the Bay Area in advance. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. What happens if my transit benefit order will exceed the $300 cash balance limit? After your second tag, the card reader will display a message that your initial tag was refunded. There's no need to open an app. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. What Clipper services are available during the COVID-19 outbreak? On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Clipper is a regional transit card that can be used on all transit in the Bay Area. Some transit agencies charge fares based on distance or zones. The RTC Clipper card is a photo identification card. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Proof of payment is required. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. For more information, visit Sales and Service Locations. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Visit clippercard.com and buy online. Select Clipper card and follow the instructions to add a card and load value. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Comfort VIP Best of the best seats in Comfort Class! Dumbarton Express. Why does adding value to one's Clipper Card online take so long? Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Key Clipper information translated to Chinese. Be sure to review the paper ticket fare chart at the station. We recommend arriving at least one hour before your ferrys departure. Yes, there is. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Clipper isadministered by the Metropolitan Transportation Commission.
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