Below are resources to help you prepare for your application, understand the process, and know how to ask for extra help. Closing date:Monday, 13th March 2023. Let us know you have a disability and need an adjusted or alternative assessment as we want all people to be able to perform at their best and compete with others equally. Learn more about the legal requirements for recruitment in the NSW Public Service. Information for graduates with disability. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. creating letters of offer. You may select up to two streams: primary and one degree-specific stream - legal, digital, social work or engineering. businessobjectives and You will be required to: complete all personal detail fields. You may not proceed through every stage of the assessment process. The capabilities for the role you're applying for are described in the role description. Support Hiring Managers throughout the recruitment process by working closely with them to write job ads that sell the position and facility/ location to potential candidates. Recruiting. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. Candidate documents are not kept for future jobs. If you miss out on the job, we encourage you to keep looking and applying. The interview process is easily your biggest opportunity in the entire process to beat your competition. Information for NSW Health immunisation providers, Your Room - Information about alcohol and other drugs, Preconception, maternity, and child and family health, Interpreting/translating and multicultural health services, Centre for Medicinal Cannabis Research and Innovation, Policy directives, guidelines and information bulletins, Government Information Public Access Act (GIPA). Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview Make time to plan your recruitment process to put yourself in a good position to find the best person for the role. 4.1 The Recruitment Process - Human Resource Management Read about further information to assist you throughout the recruitment process. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). Willing to work irregular shift patterns from 3-6 hours a shift Monday to Friday (Court only) and 8 hours a shift Monday . In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. The following question is about the 'Commit to Customer Service' intermediate capability. service check (for current NSW Government employees). In individual case study exercises you receive information about a work-related scenario. The application process will include a range of assessment techniques to help determine your suitability for the position. Employment | NSW State Emergency Service Biographies and information on our senior executives. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. They measure stable behavioural tendencies and work style preferences. Assessment centres will be held in September and early October. Coordinate, monitor and review business processes to identify gaps and If this sounds appealing to you, we welcome your application! All rights reserved. when we expect a large number of applications. Targeted / Identified: Role: Process Improvement Coordinator. If you gain a place in a talent pool, well done! 2. Looking for a rewarding career? When we invite you for an interview, we will also request contact details for your referees. Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. Includes targets and support for gender equality, LGBTIQ+ network resources and support, legal requirements and best practice reports. Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more Join us and use the latest technology to build and deliver products that put the customer front and centre. 4. Position Classification: Admin Officer Level 4. Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. This means that only persons from under-represented groups may be eligible to apply for some roles, or different steps may be used to recruit persons from under-represented groups. All rights reserved. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . About. Inclusive recruitment . Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. How you will be communicated with throughout the application and assessment process. employment offer or inclusion in our candidate database. Applications will be reviewed and candidates will be contacted prior to the closing date. Recruitment | ODPP east Your application checklist Key things to keep in mind as you work through the application process. Hunter New England Local Health District, Employment Type: Various Permanent and temporary opportunities. How To Become A Firefighter NSW | Fire Recruitment Australia You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. customer service on behalf of the NSW Government and . Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. Example: Responding to a targeted question about your capabilities. As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. Workplace privacy - Fair Work Ombudsman As such, if you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au For questions about the process, the status of your application, or general information please . Applicants who are able to do this are more likely to progress through the application process. The. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. Read more about the application process for the 2023NSW Government Graduate Program. 03/03/2023. The recruitment process may include: an assessment of your application. Tell us about something you did to serve customers in that context. You will be asked to select your preferred program stream/s. Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. Prepare your answers in advance and practise out loud how you'd respond. Be specific dont tell us what you think you might do in the situation tell us what you did. Stage 1: Online application In this stage you will be asked to provide information about your experience, interests, and education. The purpose is to determine if you can do a technical part of a job. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. Example: Responding to a targeted question about your interests. We offer more than just a job, with careers almost as diverse as our people. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). a case study exercise where your group responds to a brief on a realistic business scenario. optimise business outcomes You then prepare a response in the form of a letter, email, memo, or briefing. The application process - I work for NSW Process Improvement Coordinator | I work for NSW In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Copyright 2015 NSW Public Service Commission. Type: Government. Remuneration: $33.46 - $34.26 per hour plus superannuation. Read the question to identify the information you need to give us, looking for key words. Your application should include responses to the targeted questions and your resume / CV. Types of assessments All our assessment processes involve at least one interview. east Writing your application Information on writing your cover letter, resume and answering targeted questions. Discrimination laws relate to the recruitment process; Tread carefully when considering criminal records in recruitment and during employment [1] NSW Civil and Administrative Tribunal The recruitment process: 10 steps necessary for success Employment and residential checks Fitness/Psych Medical 3. I look forward to working with Pulse and the team in the new year when we start hiring again! Now, for the exciting part - the start of your new career in NSW Government! For further assistance, read the application checklist or frequently asked questions. We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. NSW Health applicants The NSW SES advertise positions on iWorkforNSW. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. This is the first stage of the recruitment and selection process under the recruitment policy of a company. Employment Type: Various Permanent and temporary opportunities. Join the Service NSW team of talented, passionate people. Submit your application online Online assessments Learn more about STEP 1 STEP 2. All new employees must agree to comply with the requirements outlined in the policy. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. If required, additional screening checks may be conducted, including: Given the high number of applications received for some roles as well as our commitments to employment practices that are fair, responsive and inclusive, the time for recruitment does vary and can occasionally take longer than expected. The recruitment process is an important part of human resource management (HRM). Our vision is to be aconnected, trusted and caring part of NSW communities. Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging. 3. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. Our values of accountability, trust, service, and integrity drive our initiatives and culture. Remember communication skills are important for all jobs. Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more. Tell us about any adjustments you may need for the assessment process. Includes the behaving ethically guide, positive and productive workplaces guide and the ethical framework. Recruitment and Discrimination - Case Update - Griffin Legal Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. Applying for a position - NSW Health applicants Resources to support senior leaders contemplating an organisation restructure. You do not need to attach a resume or cover letter. Undertake analysis on a range of business process identification, modelling, Information for graduates with disability. When preparing your application, there are some key things we need to know about you. Role:Process Improvement Includes a list of NSW government boards and committees, appointment standards and the Classification and Remuneration Framework. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. Think about what you did in other jobs and your achievements. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. JobListing - force.com Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). Allow 2-3 hours to complete the entire application. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Jobs at Service NSW | Service NSW describe why youre interested in working for the agency or in the NSW Public Service. NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. Other assessments vary depending on the job and what is being assessed. Includes data collections from the past 20 years. Attention: NSW Caretaker Period has commenced: During the NSW Election caretaker period there will be no significant updates to this website. For example: Describe a customer problem you identified. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. Writing your application Writing your application When preparing your application, there are some key things we need to know about you. Use the behavioural indicators to prompt you on customer service actions and responsibilities. We are focused on delivering first-class customer service, digital transformation and regulatory reform. The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. COVID-19 Vaccination: If you are offered a role in the NSW Government Graduate Program, you may be required by the agency offering the role to be fully vaccinated against COVID-19, and to provide proof of vaccination. Information on how to request adjustments to the application and assessment process if you need them. analysis, design reengineering to support business process improvement and This is where we ask all candidates the same set of questions. Insights and analytics into the public sector workforce. processes to support business operation Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. Privacy Agreement - Oracle Review your previous work (paid and volunteer) and study experiences. calibrated against core values of passion, teamwork, and accountability to you will drive the end to end recruitment. ensure our focus is always on the customer. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. Very impressed with Pulse Recruitment's team's attention to the job brief. his is a Category B position. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. You can draw on your experiences from other contexts to show how you have relevant skills. Undertake analysis on a range of business process identification, modelling, Coordinate, monitor and review business processes to identify gaps and contact you to make sure you want the job, discuss and agree on the conditions of your employment, ask you if you need workplace adjustments to help you do the job, talk about other arrangements like flexible working. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Test your computer equipment before you start. If you have applied for multiple streams, you may be successful in both. Click Here to access the Role Description. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. They are the next stage in the process after the job application. Guidelines, templates, capability comparison guide, and a library of sector role descriptions. Includes information on the GSE Act, Rules and Regulations and guidelines followed by the PSC in utilising the Commissioners power. A drive to succeed and build a professional career. A technical skills assessment measures your professional or occupation-specific skills. show why you are a good fit for the agency and NSW Public Service. Competitors: Unknown. Connect with us on FacebookandLinkedIn! If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to: SESLHD-AboriginalWorkforce@health.nsw.gov.au There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. Recruitment process Candidates will not progress if they do not compare as well against other candidates. DOCX Divisional Work Section Induction Checklist Give details on your most recent and relevant work experience and include: Other information such as skills, achievements, and relevant memberships. Complete and submit your application. Agencies may contact you to complete a reference check. is specific to the job you are applying for. Includes resources to help managers become disability confident, inform employees with disability, and how to make workplaces inclusive for people with disability. Specify your job search criteria, then click "Search for Jobs". Copyright 2015 NSW Public Service Commission. The majority of stages in the recruitment process are managed by FRNSW. We are committed to our equal opportunity policy at every selection stage. Multiple positions are available, including full-time and part-time. Interviewing tips for your first job | NSW Government An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. Careers at TAFE NSW - TAFE NSW dealing with a question or complaint for a customer service-focused job. We structure them according to: All our assessment processes involve at least one interview. Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. Use the framework to create roles, recruit roles, manage performance, develop capability, career planning or workforce planning. Assessments may include online testing, interviews and work sample tasks such as case studies, role plays and group activities. Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. . Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). Assessments allow you to show how your knowledge, skills and abilities suit the job. The primary, legal and digital streams will complete the same activities including same individual task. So we work with a range of recruitment specialists . They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Application process | NSW Police Recruitment Applying for the Position. Each test measures something different according to the scenarios they contain.
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